If you require additional or specific support AccountHook may need access to your store to troubleshoot or provide specific steps for you.
To provide access to your store, please select Store Access when submitting a Support Ticket at https://accounthook.com/contact/
You will need to approve the access once you receive a request from AccountHook.
More information about Partner Access can be found at https://help.shopify.com/en/manual/your-account/staff-accounts/collaborator-accounts
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The accounthook team are based in Hong Kong, Timezone (GMT+8)